Privacy policy
New Plan LLC, doing business as New Plan Care. Last updated September 12, 2026.
This page explains what happens to the information you give us on newplancare.com. It is written in plain language on purpose. If anything here is unclear, call (314) 405-0887 and ask.
What the care request form collects
When you fill out the form on our contact page, you give us:
- Your name
- Your email address
- Your phone number, only if you choose to give one. It is optional, and we contact you only in the way you request.
- Who you are looking for support for, what kind of help would be useful, and preferred days or times, if you fill those in
- Anything you write in the "tell us a little about what you need" box
- How you would prefer we contact you: call, text or email
- Whether you checked the box giving us permission to text you
We do not ask for a Social Security number, an insurance number, a payment method, or medical records through this form. Please do not send us those details in the form. If we need them later, we will collect them directly and explain why.
What is collected automatically
Like most websites, ours keeps a record of some technical details about each visit so we know the site is working and where our visitors come from:
- Your IP address and the approximate city and region it maps to
- Your browser and device type
- The pages you viewed on this site, and the link, search, or ad that brought you here
This runs through our own analytics, on our own systems. We do not run third-party advertising trackers or sell audience data to anyone.
One thing does leave our systems on every page view: the typefaces on this site are served by Google Fonts, so loading a page tells Google your IP address and browser. We use no other outside script. If you would rather not have that happen, most browsers can block it, and you are always welcome to call us instead.
How we use what you send
We use it to contact your family about care, and for nothing else. That means calling, emailing, or texting you back about your request, preparing for a consultation, and keeping a record of our conversations so the next person you speak with already knows your situation.
We do not sell your information. We do not rent, trade, or share it with lead brokers, marketing lists, or advertisers.
Where your information is stored
A care request submitted on this site is saved to private storage with our website host, copied into New Plan Care's own client management system, and emailed to the owner and office team so someone can call you back. Access is limited to New Plan Care staff who need it to arrange your care.
A new request also sets off an alert on the owner's phone so nobody waits on an inbox. That alert travels through an outside notification service, and it deliberately carries only the general area the request came from. Your name, phone number, and email are never put in it.
The service providers that host our website, email, phone, notifications, and client management system can technically access data in the course of running those services. They are not permitted to use your information for their own purposes.
Text messages and SMS consent
The SMS box on the form is optional and unchecked by default. Checking it tells us you agree to receive text messages from New Plan Care about your care request. It is not a condition of getting care or a consultation, and leaving it unchecked will not slow anything down. We will not add you to a marketing text list.
To stop text messages, reply STOP to any message from us, or tell us on the phone and we will turn it off. Reply HELP for help. Message and data rates from your carrier may apply. Message frequency varies with what is happening with your care.
How long we keep it
We keep care requests and care records for as long as we are working with your family, and after that for as long as our business and insurance records require. If you would like us to delete your information, ask us and we will, except where we are required to keep a record.
Your choices
- Ask us what we have on file for you, and we will tell you.
- Ask us to correct anything that is wrong.
- Ask us to delete your information, or to stop contacting you entirely.
- Turn off text messages at any time, as described above.
Children
This site and our services are meant for adults arranging care. We do not knowingly collect information from children under 13.
Changes to this policy
If we change how we handle your information, we will update this page and change the date at the top.
How to reach us
New Plan LLC, doing business as New Plan Care Solutions
18118 Chesterfield Airport Rd Ste F
Chesterfield, MO 63005
(314) 405-0887
info@newplancare.com